International insurance company Aegon wanted to improve the way it communicated with its 2 million UK customers. As well as preparing for the transition from print to digital, the company wanted to reduce costs by outsourcing, while improving its data security and audit capabilities.
The solution
We helped Aegon develop a state-of-the-art inbound and outbound mail processing system, with automated document workflows and electronic storage. This streamlined document management system was housed in a new, purpose-built off-site facility, managed by Canon.
The benefits
Our outsourced Customer Communications solution led to 50% faster mail processing and a total 25% cost reduction. As well as assisting Aegon’s transition from print to digital, the solution also improved output and data control, and enabled the company to achieve regulatory compliance.
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