How Can We Help
We are here to help answer your questions, resolve issues and point you in the right direction if you need a repair.
How can we help?
Please select an option below to get the help you are looking for.
Question about a product
Let's start by identifying your product
Your Question
Please use the form below to help define the nature of your enquiry
Thank You
We are happy that we were able to help you
If you require further assistance, please select the relevant option below.
Contact us
- Exact product name
- Serial number of your device ( how to find your serial number )
- Operating system installed on your computer ( how to identify your operating system )
- Reference number of any previous contact with our helpdesk
Alternative method: E-mail
Average time to answer:
General/Technical Support: 3-5 working days
Canon Store: 2-4 working hours
Thank You
Your question has been successfully sent to Canon customer support!
You will shortly receive an automated e-mail to confirm the receipt of your request. Please be aware that due to current high volumes it will take longer than usual for us to respond to your request. One of our customer service advisors will contact you within the next 10 business days. Thank you for your understanding.
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Should you not receive a reply within 1-2 working days, we would kindly ask you to check for our message in related folders such as 'Junk', 'Bulk', 'Unknown', 'Trash' or 'Spam'.
Some Internet Service Providers (ISPs) may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry we recommend that you add donotreply@canon-europe.com to your address book.
Should you not receive a reply within 1-2 working days, we would kindly ask you to check for our message in related folders such as 'Junk', 'Bulk', 'Unknown', 'Trash' or 'Spam'.