Canon European Projector Warranty

Depending on the projector, this warranty is valid for 3 years or 5 years from the date of purchase (for the details, please, see below). In addition, selected models may have usage limitations. All lamps come with a 90 day warranty. For more details please refer to the entitlement section.

Warranty service is only available in the Canon authorised service centres.

Any costs of secure transportation of the projector to and from the Canon authorised service centre will be borne by the end customer. If the projector is moved into a country which is not a Canon European Projector Warranty Members, the projector must be returned for repair to the country where it was purchased in order to benefit from this warranty.

The Canon European Projector Warranty Members are the countries where the Return To Base Warranty service can be redeemed.

Please contact the relevant European Projector Warranty member if you require any further information relating to this warranty.

This warranty does not cover the following:

• Consumables;
• Any related software;
• Parts subject to wear (e.g., panel, optical filter, lamps, air filters) as well as supplies and accessories (e.g., lenses, batteries, remote control, brackets etc.) used with this product;.
• Defects caused by modifications carried out without Canon's approval or repairs/modifications/cleaning performed at a service centre not authorised by Canon;
• Costs incurred by Canon authorised service centres in making any adaptations or modifications of a projector necessary for country specific technical or safety standards or specifications, or any other costs to adjust the projector as a result of any specifications which have changed since the delivery of the product;
• Damage resulting from the fact that a projector is not conforming to country specific standards or specifications in another country than the country of purchase.

Warranty repair service is excluded if damage or defects have been caused by:

• Improper use, excessive use, handling or operation of the projector as referred to in the users' or operators' manuals and/or relevant user documents, including without limitation, incorrect storage, dropping, excessive shocks, corrosions, dirt, water or sand damages;
• Damage caused directly by the use of spare parts, software or consumables (such as lamps, lenses or batteries), which are not compatible with the product. Compatibility with your specific Canon projector should be evidenced on the packaging but is assured when using genuine Canon spare parts, software or consumables as these have been tested. You are advised to check compatibility prior to use;
• Connecting the projector to equipment not approved for connection by Canon;
• Inadequate packaging of the projector when returning it to the Canon authorised service centre;
• Accidents or disasters or any cause beyond the control of Canon, including but not limited to lightning, water, fire, public disturbances and improper ventilation.

Warranty repairs under this warranty do not include periodic check-ups or other standard projector maintenance services;

Repair service may be delayed when performed outside of the original country of purchase where either the product is not yet sold in that country or is sold in a country-specific design. Accordingly, certain spare parts for the projector may not be in stock in the country of repair.

Canon assumes no responsibility for any other claims, including, but not limited to, loss of recording media and loss of data etc., not specifically stated in this warranty.

When returning the projector for warranty service, please pack it very carefully, insure it, enclose the bill of sale and a description of the fault.

The Projector Enhanced Warranty Loan Service is offered during the relevant warranty period, in addition to the Return To Base Warranty, for eligible XEED and LX projectors which were purchased on or before 30th November 2021. Models purchased after this date will be eligible for Return To Base warranty only. The service provides the end customer with a loan projector for the duration of the warranty repair, under these specific additional terms and conditions.

Canon offers loan projectors at request of end customers in possession of this warranty or their sellers, subject to Canon’s standard loan terms, as stipulated herein. These terms shall be deemed accepted by the end customers upon acceptance of the loan projector.

End customers or their sellers must ensure that each item loaned is returned in the same condition as supplied and are responsible for any loss, damage or theft of any loan equipment and may be required to reimburse Canon for repair or replacement. End customers or their sellers are advised to consider taking out suitable insurance to cover any equipment on loan to them.

The service covers XEED and LX projectors only (including medical models and excluding customised units). Please refer to the entitlement section for further information. It is not transferable to any other projector and no cash alternative will be offered.

This offer is only valid for products intended for import and sale by Canon in European Union countries plus Iceland, Lichtenstein, Norway and Switzerland. To be able to claim under the Projector Enhanced Warranty Loan Service, the projector must have been purchased in one of these countries.

The Projector Enhanced Warranty Loan Service is only available in the following eligible countries:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom.

In order to instigate the Projector Enhanced Warranty Loan Service, proof of purchase must be provided. Canon reserves the right to decline free-of-charge warranty service (or to instigate the Projector Enhanced Warranty Loan Service) if the relevant document(s) cannot be produced, or if the information contained therein is incomplete or ineligible.

The Projector Enhanced Warranty Loan Service can be initiated by either the end customer, or by the seller who installed the product.

All requests to redeem this service must be initiated by a telephone call to the local Canon helpdesk.

A Canon helpdesk representative may ask for additional information in order to determine the cause of the fault, prior to the dispatch of a loan product.

‘Next Day’ means that, wherever possible, the loan projector will be provided the day after the loan is requested, where such a request is made before 11:00 am and two days after when such a request is received after 11:00am, on a weekend or on a public holiday.

The end customer or seller must arrange for collection of the faulty unit as soon as the loan projector has been received.

The end customer or seller are responsible for ensuring that the loan projector is returned to Canon within 5 days of the repaired unit being returned.

Under normal circumstances, all shipping costs will be covered by Canon.

Canon will not be responsible for the removal or reinstallation of the original projector, nor the loan unit.

These Terms and Conditions and the offer herein shall be governed by and construed in accordance with the laws of England and Wales, and any disputes in connection with the Projector Enhanced Warranty Loan Service come under the non-exclusive jurisdiction of the courts of England and Wales.

In general, Canon offers the European Projector Warranty for products purchased in:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom.

Please view the full Terms and Conditions of this warranty.

For projector warranty applicable European countries, each projector will generally contain a European Projector Warranty card in the box. This will look similar to the following example:

It is not necessary for you to return any documentation to Canon in order to register for the European Projector Warranty. If you wish to specifically request a warranty repair under the European Projector Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the projector in question.

If you wish to specifically request a warranty repair under the European Projector Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the projector in question. Promotional warranty offerings may also specify further requirements, so please refer to the specific Terms & Conditions of any promotional offers (if applicable)

In general, Canon projector products are offered with a 3 or 5 year warranty. Exceptions can and do apply, please refer to the entitlement section for further information.

Details regarding the specific warranty offered per projector will generally be contained in the projector box. In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for end customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products/regions.

The service is offered during the relevant warranty period for eligible XEED and LX projectors which were purchased on or before 30th November, 2021.

Please refer to the entitlement section for further information.

The service is available in the following eligible countries:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom.

Either the end-customer or their seller can initiate the process, upon finding a fault with the product. The loan projector will be dispatched once a faulty projector is diagnosed (subject to the full terms and conditions) and the offer of a loan unit has been accepted.

End-customers or their seller should contact the relevant local Canon helpdesk. Canon will capture all relevant information (i.e. fault details) and perform first level investigation of the possible cause. If the fault persists, then Canon second level support will contact the end-customer or seller. If fault diagnosis is confirmed and repair is recommended, then a like-for-like projector (or a projector of greater specification) is offered as a loan unit.

Wherever possible, the loan projector will be provided the day after the loan is requested, where such a request is made before 11:00 am and two days after when such a request is received after 11:00am, on a weekend or on a public holiday.

Loan projectors are available for delivery either to the seller or directly to the end customer (where the end customer has the technical knowledge to perform installation work).

After receiving the loan projector, the seller or end customer is then responsible for ensuring that the faulty projector is returned to Canon. Shipping labels will be provided for the return of the faulty projector and it should be placed in the shipping carton provided. The shipping company must be contacted in order to arrange the collection of the faulty projector as soon as possible. Under normal conditions, the cost of shipping will be covered by Canon.

The seller or end customer is responsible for ensuring that the loan projector is returned to Canon within 5 days of the repaired unit being returned. Shipping labels will be provided for the return of the loan projector and it should be placed in the shipping carton provided. The shipping company must be contacted in order to arrange the collection of the loan product. Under normal conditions, the cost of shipping will be covered by Canon.

Canon will not be responsible for the removal or re-installation of the original projector. This is the responsibility of the end customer or their seller.

Canon will not be responsible for the installation or removal of the loan projector. This is the responsibility of the end-customer or their seller.

Canon offers loan projectors to end customers or their sellers subject to Canon’s standard loan terms which they will be deemed to have accepted if they accept the offer of a loan projector under the Projector Enhanced Warranty Loan Service. End customers or their sellers must ensure that each and every item loaned is returned in the same condition as supplied and are responsible for any loss, damage or theft of any loan equipment and may be required to reimburse Canon for repair or replacement. End customers or their sellers are advised to consider taking out suitable insurance to cover any equipment on loan to them.